USE OF UNPARLIAMENTARY LANGUAGE

Dear Business Associates,

FN Software Solutions Private Limited gives business associates service paramount importance. Our personnel treat business associates with politeness, courtesy and respect at every interaction. Sometimes, mitigating circumstances, like systems downtime, policy-related issues and compliance-related concerns, may compel us to convey decisions that may not be to your entire satisfaction. These are, however, only the exception and not the rule. The rule is to provide agreeable solutions, and that too at the first interaction itself; and the compliments we receive from satisfied business associates - through our website, by phone, by e-mail and by letter - while indeed very heartening, serve to inch the bar higher.

However, business associates resorting to provocative and unparliamentary language or rude and disruptive behaviour stretch tolerance, cause distress and impact on morale and efficiency. This can lead to a compromise in the level of service received by other business associates and is therefore untenable. Therefore, despite the acknowledged primacy that a business associates in the service industry commands, we must inform you with the greatest reluctance and deepest regret that henceforth, business associates found to be offensive in their interaction with us will be required to close all their relationships with FN Software Solutions Private Limited.

Sincerely,


FN Software Solutions Private Limited
10, Cambridge Road, New Lands
Harare, Zimbabwe


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