PHISHING FRAUD

  1. What is Phishing?

    Phishing is an act undertaken by fraudsters to gain your private and sensitive information through emails that appear to be sent by NDASENDATM. Such fake emails encourage you to click on a link in the email that leads you to a fake website with a similar look and feel as that of NDASENDATM authentic website. It is designed to capture your personal confidential account information such as your username, login & transaction passwords.

    Customers’ email addresses are obtained/purchased by the fraudster through non-trusted sites where the customer would have revealed his email ID by means of casual browsing or shared it on chat rooms, blogs or mailing lists, etc.

  2. How do the fraudsters operate?

    Fraudsters send spoofed emails, appearing to be sent by NDASENDATM, to large number of recipients with an urgent tone that calls for quick action to verify, update or reveal your confidential account information by clicking onto a link in the email.

    Once the recipient clicks on the link in the email, user is diverted to a fake website with a similar look and feel of NDASENDATM original website. The customer is presented a web form to divulge his confidential account information i.e. Username, Login Password, Transaction Password, Mobile Number.

    Once the unaware authentic user reveals his confidential account information on the fake website user may be directed to the authentic website of NDASENDATM to suppress any suspicion arising in the customer’s mind. This is how the authentic user’s identity is compromised.

    The authentic user’s confidential account information or identity credentials are then used by the fraudster to gain access to the customer’s account to commit fraudulent transactions.

  3. How do you identify a fake / phishing email?

    The fraudster may use NDASENDATM email address, domain name, logo, etc to give an authentic look to the fake email.

    Do not rely on the name and source in the “From” field of the email address as it may be easily manipulated by the fraudster to a valid email account of NDASENDATM.

    Very often, such fake emails are poorly drafted and may have spelling or grammatical mistakes. Such fake emails will always encourage you to click on to a link to verify or update your confidential account information.

    The links embedded in such fake emails may sometimes look authentic but when you move the cursor/pointer over the link, there may be an underlying link/URL to a fake website.

  4. How do you identify a counterfeit / fake website?

    Verify the URL of the webpage (web page address):

    Most of the counterfeit / fake webpage addresses start with “http://” unlike NDASENDATM that would start with “https://” and not http://.

    While using NDASENDATM Website, always make sure that the domain name starts from:



    Also verify the end letter “s” that ensures the security of communication by means of encryption between webpage and the visitor accessing it.

  5. Report a fraud or phishing

    If you receive an e-mail claiming to be from NDASENDATM regarding updating sensitive account information like username, login & transaction password, mobile number, let us know by forwarding the e-mail to cybercell@ndasenda.com

    Never provide sensitive account information like OTP, username, login and transaction password, Mobile Number or personal details in response to an e-mail. If you have entered such information, report it to us immediately.

    If you notice any spoofed (duplicate/unofficial) NDASENDATM website, let us know by writing at cybercell@ndasenda.com

    Be it any channel, on social media, via telephone, email or written correspondence, NDASENDATM will never ask you to disclose your confidential details. So, we would request all our users to not fall prey to any such offer/schemes where you’re asked to give any of your confidential details! Please don’t trust or transact on offers listed on unofficial web-pages/apps. If you come across such spoof links (especially on social media platforms like Facebook), please report it to us and we will take necessary action.

  6. When will NDASENDATM contact you for personal information ?

    If any mail is returned for incorrect address and we do not have record of receiving an address change request from you.
    If you are in the process of becoming our partner/agent/customer with us and we need additional information.
    If you are our existing partner/agent/customer and have not used your login account for a period of time, or your login account is locked.
    If fraud is suspected on your login account.

  7. User essentials that play an active role in ensuring account security

    Change your password regularly.
    Make sure your password is complex – include numbers and special characters as well as upper and lower case letters. Or consider using a passphrase instead of a password. A passphrase is a familiar phrase that uses other symbols or numbers to make it more complex. For example, the passphrase for “police” could be p0l!ce.
    Never share your password or login ID with anyone.
    Always log out when you are finished. Never just shut your computer off or hit the red X in the upper corner.
    Make sure any electronic device you use is safe and has current virus protection.
    Run an anti-virus scan every month and make sure that the browser and operating system you are using is up-to-date with any new patches.

    We hope that this helps all NDASENDATM users to conduct transactions safely all across the web. In case of any concerns or queries to just get more information, we are always listening at cybercell@ndasenda.com

    Feel free to write in anytime.


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